FAQ & Troubleshooting

Sign-In And Access

I did not receive my invitation. Ask an administrator to resend it and check your spam folder. Invitation links expire and are single use.

My account is locked. Accounts lock after three failed attempts within five minutes and unlock automatically after a short period.

I lost my authenticator device. An administrator can reset your two-factor enrollment from the Security & Audit tab, then you enroll again on your new device.

Why was I signed out while away? After 90 minutes without activity, Agenda Beacon signs you out. Choose Stay Signed In when the two-minute warning appears, or sign in again afterward.

Accepting an invitation took me to a page that could not be found. Sign in first, then reopen the link; your workspace lives under the workspace area, separate from the public portal.

Agendas

Why does an item not offer a vote? Its type is not Action - Vote or Action - Consent. Change the item's Type and voting turns on automatically. During a meeting the moderator can also open a vote anyway.

Why does my new item appear at the bottom? New items are always appended to the end of a section. Use reordering to move it.

Where did the presenter label go? Printed and public agendas show the name only. The label appears in the item editor.

How do I bold, underline, or bullet text? Use the small toolbar above Description or Internal Notes, or press Ctrl/Cmd + B, I, or U. The formatting shows right away as you type.

Why is some text red on my printout? Red marks internal, board-only content: Internal Notes and attachments that are not public. Public content prints in normal colors.

Meetings And Votes

Open Vote does nothing. The vote dialog needs motion text; it defaults to the item subject, so confirm the dialog is not blocked by a browser pop-up setting and try again.

I opened two votes by mistake. Delete the duplicate motion and confirm. The deletion is recorded in the motion audit log.

A vote was recorded wrong. Reopen the recorded vote, correct it, and save. The change is logged.

Public Portal

A meeting is not showing publicly. Draft meetings are always Internal Only. Publish the meeting and choose Public in the publish dialog, then check that its board is public, the organization is not private, and its items are marked public.

Photos are not appearing on the roster. Enable member photos in public portal settings, and confirm the member has uploaded a photo under Account.